Warranty Policy

Effective Date: 2 June 2025

At Nexus Wholesale, we are committed to ensuring the satisfaction and peace of mind of our customers. All products sold through our platform are backed by the official manufacturer warranties, subject to the terms set out by each respective brand.

Please read the warranty information below for details on each supported brand:

Warranty claims must go through

Makita 

Makita tools come with a 3-Year Extended Warranty when registered online within 30 days of purchase.

Key Terms:

https://www.makitauk.com/warrantypage

  • Warranty covers manufacturing faults and workmanship issues only.

  • Excludes general wear and tear, misuse, or unregistered tools.

  • Registration must be completed at: https://www.makitauk.com/service-web/login.html

  • Batteries and chargers typically carry a 1-year warranty.

  • Makita Contact Details:

    • Telephone: 01908 211678

    • Email: customerservice@makitauk.com

DeWalt 

DeWalt offers a 1-Year Standard Warranty, with an option to extend to 3 years on selected products when the product is registered within 4 weeks of purchase.

https://www.dewalt.co.uk/support/warranty

Key Terms:

  • Coverage includes manufacturing and material defects.

  • Excludes general wear and tear, misuse, or unregistered tools.

  • Extended warranties must be registered at: https://www.dewalt.co.uk/my-dewalt/register

  • DeWalt Contact Details:

    • Telephone: 017532 60094

Metabo 

https://www.metabo.com/com/en/info/service/xxl-warranty/

Metabo provides a 3-Year XXL Warranty for tools, batteries, and chargers, provided the item is registered within 4 weeks of purchase.

Key Terms:

HiKOKI 

https://www.hikoki-powertools.co.uk/service

HiKOKI UK offers the following warranty coverage:

  • Tools: 3-Year Warranty (registration required within 28 days)

  • Batteries and Chargers: 2-Year Warranty

Registration Portal: https://www.hikoki-powertools.co.uk/warranty.html

Note: Warranty does not cover accidental damage or misuse.

Excel 

Excel tools come with a 1-Year Warranty all products, with no registration required

Key Terms:

  • Proof of purchase must be retained and provided during any claim.

  • Warranty covers manufacturer defects only.

  • Excludes wear and tear, commercial overuse, and misuse.

  • Warranty claims are processed directly by Nexus Wholesale.

To begin a claim, please contact: sales@nexuswholesale.uk with your order number and a description of the issue.