Security and Privacy Policy

Effective Date: Jan 2025

1. Introduction

At Nexus Wholesale UK, we are committed to protecting your privacy and ensuring the security of your personal data. This Security and Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth, gender.

  • Contact Data: Email address, phone number, postal address.

  • Account Data: Username, password, purchase history.

  • Payment Data: Credit/debit card details, billing information.

  • Technical Data: IP address, browser type, operating system, website usage data.

  • Marketing and Communications Data: Preferences regarding marketing from us and third parties.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders and manage your account.

  • To communicate with you regarding your orders, updates, or customer service.

  • To send marketing communications, where you have consented to receive them.

  • To improve our website, products, and services.

  • To comply with legal and regulatory obligations.

4. Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so, including:

  • Your consent.

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate interests pursued by Nexus Wholesale UK (e.g., improving services).

5. Data Sharing and Disclosure

We may share your personal data with:

  • Trusted third-party service providers (e.g., payment processors, delivery companies) to fulfill orders and provide services.

  • Regulatory or law enforcement agencies, when required by law.

  • Other parties only with your explicit consent.

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Secure servers and encryption protocols (e.g., SSL/TLS).

  • Access controls and authentication procedures.

  • Regular security assessments and staff training.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Object to or restrict processing.

  • Request data portability.

  • Withdraw consent at any time (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at:

Email: dataprivacy@nexuswholesale.uk
Address: Nexus Wholesale UK, 6 Fitzhamon Court, Wolverton Mill, Milton Keynes, MK12 6LB

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and support marketing efforts. You can manage cookie preferences through your browser settings.

For more details, see our Cookie Policy [link to cookie policy].

10. Changes to This Policy

We may update this Security and Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

11. Contact Us

If you have any questions or concerns about this policy or our data practices, please contact us at:

Nexus Wholesale UK
Email: dataprivacy@nexuswholesale.uk
Phone: 01908 880203
Address: Nexus Wholesale UK, 6 Fitzhamon Court, Wolverton Mill, Milton Keynes, MK12 6LB